Discover
Choose a location, dates, number of guests or a relevant discovery scenario.
Public Online Booking
Customers see published options, select dates and quantities, build a cart, and continue to a booking or an enquiry.
Customer journey
Each step answers a simple customer question: what is available, what will it cost and what happens after submission.
Choose a location, dates, number of guests or a relevant discovery scenario.
Review published resources, availability and an initial price.
Combine several properties, services or items in one order.
Check current availability, price and required details again.
Create a booking or an enquiry, depending on the business configuration.
The right outcome
When terms are clear, the customer confirms contact details, order contents and the current price.
When details need discussion, the team receives a structured request and continues inside FormiBook.
Before submission, the customer reviews the order, enters contact details and, when required, accepts published terms and documents. A changed price must be confirmed again.
The resulting booking or enquiry uses the same resources, availability, pricing and customer details as the owner's workspace.
Available resources, actions and payment options depend on the publication, plan, settings and configured integrations of each account. Online payments are available only when a supported payment integration is configured.
See how enquiries, proposals, confirmations and messages continue the customer journey.