Terms of Use
Last updated: 17 July 2026
FormiBook is a service provided by the legal entity identified under “Provider details” (the Provider). The party to the contract is the legal entity identified in that section on the date these Terms are accepted.
The Terms are intended solely for users acting for business or professional purposes. By accepting them, the user confirms that they are authorised to act for the organisation identified in the account.
1. Service
FormiBook is an online system for managing resources, services, availability, customers, bookings and related payment records. Available features and limits depend on the selected plan and account configuration.
2. Account
The user provides accurate and current information, protects login credentials and is responsible for actions performed through the account, including actions by employees and other persons who obtained access. Suspected compromise must be reported to the Provider without delay.
This rule does not release the Provider from liability for wilful misconduct, gross negligence or a confirmed security breach on its side. After notification, the Provider will take reasonable steps to restrict access.
3. Acceptable use
The service may not be used unlawfully, to infringe third-party rights, interfere with system operation or security, upload malicious code, bypass plan limits or access another user’s data. Full payment-card details, passwords and other access secrets must not be entered in free-text fields.
The user may process special categories of personal data only where an applicable Article 9 GDPR condition exists and appropriate transparency, minimisation and access controls are in place.
4. User data
The user retains all rights to data and materials they submit. The user grants the Provider a non-exclusive licence to store, copy, display, back up and otherwise technically process them only as necessary to provide, protect and support the service. The licence ends when the data is deleted.
The user is responsible for the lawfulness of the data and processing instructions. Where the Provider processes the user’s customer data as a processor, the Data Processing Agreement applies.
The Provider may use irreversibly anonymised and aggregated information for statistics, security and product improvement. It must not allow the user, their staff or customers to be identified.
5. Public pages and the user’s customers
The Provider supplies a technical tool and is not a party to a transaction between the user and their customer. The user is responsible for their services, prices, booking terms, cancellations, refunds, taxes, content and customer communications.
The Provider does not operate a general directory that ranks users and does not distribute their offers through additional or affiliate channels without a separate agreement. The user can access their own account and customer data, but not another user’s data. The Provider’s post-termination access is described in section 11.
Potentially illegal content on a public page may be reported to info@expooffice.lt with the exact URL, a description and grounds for the report, the reporter’s contact details and a statement of a good-faith belief that the report is accurate. The Provider acknowledges receipt and informs the reporter of the decision where contact details are available. The Provider may restrict such content and inform the user of the reasons unless notice is prohibited by law.
6. Plans and limits
Plan features, prices and limits are shown on the website or in the system. The Free plan is provided “as is”, without an SLA, guaranteed support response time or availability credits. The Provider may change or withdraw the Free plan with at least 30 days’ notice, except for urgent legal or security measures.
If limits are exceeded after a downgrade or non-renewal, the account may enter restricted mode. Data is not deleted automatically: the user may view it, remove excess data, select a suitable plan or request an export. Creation of new data and above-limit functions may be disabled.
7. Price and payment
The price displayed before payment confirmation is the final amount for the selected monthly period. If the Provider’s tax treatment changes, including an obligation to charge VAT, prices may be changed only for future periods with at least 30 days’ notice. A confirmed payment is not increased retroactively.
By default, each period is paid by a separately confirmed payment. Recurring charging is allowed only after the user makes a separate explicit choice and may be cancelled for the future. A payment provider processes the payment under its rules; the Provider does not receive full payment-card details.
A plan is activated after successful payment confirmation. An upgrade may take effect immediately after a proportionate payment for the remainder of the period. A downgrade takes effect in the next period subject to the limit rules.
8. Cancellation, refunds and service credit
No refund is made for a voluntary cancellation or downgrade during a started month; the plan remains available until the end of the paid period. An erroneous or duplicate payment and a service not provided due to the Provider’s fault are refunded to the mandatory extent using the same method, unless law or payment-provider rules require otherwise.
If the paid service is continuously unavailable for more than 48 hours due to the Provider’s fault, the user may request a proportionate credit for full days of unavailability within 30 days. The credit cannot exceed the fee for the affected period. It does not apply to planned maintenance, misuse, the user’s network or equipment, force majeure or events outside the Provider’s reasonable control. Mandatory rights remain unaffected.
9. Availability and support
The Provider aims to maintain a stable service but does not guarantee completely uninterrupted or error-free operation. Maintenance, updates, infrastructure failures, third-party actions and force majeure may occur. Planned work is announced in advance where reasonably possible.
Support is provided on a commercially reasonable basis without a guaranteed response time unless a particular plan or separate agreement expressly includes an SLA.
10. Restriction and termination
For a remediable non-urgent breach, the Provider allows 7 calendar days to cure it. Access may be restricted immediately for illegal activity, a security threat, abuse, a binding authority request or another urgent risk.
The Provider may terminate the service without user breach on 30 days’ notice. A paid plan remains available until the end of the current paid monthly period, normally no longer than 30 days, so no refund is due. If the Provider actually stops the paid service earlier, the unused part is refunded proportionately.
11. Exit, switching and deletion
Upon a separate request, the Provider supplies a standard export at no charge of available account settings, resources, services, bookings, customer records, prices, statuses, recorded payments, messages and uploaded files. The Provider selects a commonly used machine-readable format, including CSV, JSON or XLSX; files are supplied in their original format where applicable. Source code, internal security and diagnostic data, the Provider’s trade secrets and other users’ data are excluded.
The Provider supplies reasonable switching assistance without undue delay, maintains appropriate security and supports a move to another provider or the user’s own infrastructure. The ordinary transition period is no more than 30 days; where technically unfeasible, legally permitted periods apply. The user may extend the transition period once for a period reasonably needed for the switch. Non-standard transformation or additional work is chargeable only by separate agreement and only where it is outside the Provider’s mandatory legal obligations.
After service termination, the user has 30 calendar days to request and receive an export. Data is then deleted from the active system, except records the Provider must retain by law or for a dispute. Residual data in isolated backups is removed through scheduled rotation within 90 days and is not used for ordinary operations.
System backups are for disaster recovery, not an individual user archive. The user keeps their own copies of critical records and documents they are legally required to retain.
12. Intellectual property
Rights in the software, design, brand and other FormiBook elements belong to the Provider or the relevant rights holders. The user receives a limited, non-exclusive and non-transferable right to use the service for the contract term. User materials are governed by section 4.
13. External services
Some functions may depend on payment, infrastructure or other external providers. Their own terms may apply to the relevant service. The Provider remains responsible for its duties when selecting and engaging data processors, but not for events outside its reasonable control.
14. Limitation of liability
To the extent permitted by law, the Provider is not liable for indirect loss, lost profits, loss of customers or expected results, or consequences of incorrect data, instructions or actions of the user.
The Provider’s aggregate contractual liability for all related claims is limited to the amount actually paid by the relevant user during the 12 months before the event giving rise to liability. The limit for the Free plan is EUR 100. Refunds and credits paid count towards the limit.
The limits do not apply to wilful misconduct, gross negligence, injury to life or health, non-pecuniary damage or any case where liability cannot be limited. They do not restrict supervisory powers or mandatory third-party rights.
15. Third-party claims
The user reimburses the Provider for reasonable, documented costs and amounts arising from third-party claims caused by the user’s breach of these Terms, unlawful content, services or data processing. The Provider will notify the user promptly and allow participation in the defence. The Provider’s own fault is not shifted to the user.
16. Changes and languages
The current version is published on the website. Material changes take effect after the notice period required by applicable law. Changes needed for law, security or abuse prevention may apply earlier. Continued use after the effective date constitutes acceptance, and separate confirmation is obtained where required by law.
The English and Russian versions are translations. If versions differ, the Lithuanian version prevails unless mandatory law requires otherwise.
17. Assignment
The Provider may assign the contract to a legal successor or acquirer of the service after notice, provided the user’s core rights are not reduced. The user may assign it in a business reorganisation; otherwise the Provider’s consent is required.
18. Law and disputes
Lithuanian law applies. Before court proceedings, a party sends a written claim and allows 30 days for negotiations; urgent interim relief remains available. An unresolved dispute is heard by the court at the Provider’s registered office, unless mandatory law requires otherwise.